Wixx Coatings is happy to think along with you

How do I place an order?

You can easily place an order via our webshop. Use the main menu and navigate directly to the right category. Then select the product and choose the desired options such as quantity and color. Via the checkout page, you can pay for your order securely and quickly via iDeal or afterwards via Klarna.

How can I change my order?

Did you order the wrong product? Please contact us as soon as possible at [email protected]. The sooner you notify us of the incorrect order, the lower the chance that it has already been shipped.

I provided the wrong delivery address, what now?

To change your delivery address, please contact us as soon as possible on [email protected]. The sooner you notify us of the incorrect delivery address, the lower the chance that your order has already been shipped.

Can I have any color mixed?

Depending on the product, you can choose to enter a mixed color. This is clearly stated on the product page. You then enter the color code. We have a very wide range of mixed colors and can mix 99% of existing colors and color charts.

Can I order from abroad?

We are only equipped to ship products within the Netherlands and to Belgium. Are you looking for a specific product and would you like to have it shipped to a country other than the Netherlands or Belgium? Please contact us by email [email protected].

When will my order be shipped?

We do everything we can to ship your order as quickly as possible. We aim to ship products ordered before 3 p.m. on working days on the same day. If, for any reason, we are unable to meet the shipping time, we will notify you by email or telephone.

Do I pay shipping costs?

Due to the many increases by suppliers and carriers, we have decided to charge shipping costs for each order. This is a one-time surcharge that is calculated on your order. Other stores and companies include shipping costs in the product prices, so you do not pay shipping costs per order but per product. We do not consider this fair to our customers. This allows us to continue to offer very competitive prices.

Many of our products are sold in bulk packaging and we pay the carrier by weight. As a result, we have calculated a smaller surcharge for small orders and a slightly higher surcharge for larger orders.

What are the shipping costs within the Netherlands?

€6.95 for orders under €150
€9.95 for orders under €300
€14.95 for orders under €500
€19.95 for orders under €1000
€24.95 for orders over €1000

What are the shipping costs to Belgium?

€9.95 for orders under €150
€14.95 for orders under €300
€19.95 for orders under €500
€24.95 for orders under €1000
€29.95 for orders over €1000

You may occasionally wish to return an order. Perhaps you are not satisfied with the product, or there may be another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason.

Conditions

• You can return a product within 30 days of receipt.
• The return costs are at your own expense. You can return the product via PostNL or we can have it picked up by our regular carrier, in which case the costs will be charged to you.
• In the case of damaged products or packaging, the reduction in value will be charged to you.
• Mixed products cannot be returned.

Returning or exchanging a product

Would you like to exchange or return a product? Fill in the form below and download the return slip. Send the return form with the products.

After receiving the goods + Return Form, we will credit your money within 10 working days. You will receive confirmation of this by email.

Het kan altijd voorkomen dat er iets niet helemaal gaat zoals gepland. We raden u aan om klachten eerst bij ons kenbaar te maken door het onderstaande formulier in te vullen.

Does this not lead to a solution?

Then it is possible to submit your dispute for mediation. From February 15, 2016, consumers in the EU can also submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.